Terms of Service

1. Service Description

VetClaim is an AI-powered benefits intelligence platform that helps veterans understand, identify, and pursue the benefits they have earned. The platform provides information, document analysis, and personalized recommendations based on your veteran profile.

VetClaim is not:

• A law firm or a substitute for legal representation
• A VA-accredited claims agent or claims representative
• A Veterans Service Organization (VSO)
• A healthcare provider or medical advisor
• Affiliated with the VA, DoD, or any government agency

We recommend consulting with an accredited VA claims agent or Veterans Service Organization (VSO) for complex claims decisions. Organizations such as the VFW, DAV, and American Legion provide free assistance and are excellent resources alongside VetClaim.

2. Disclaimer of Professional Services

The information VetClaim provides is generated by artificial intelligence based on publicly available regulatory information, including 38 CFR, VASRD, M21-1, GI Bill eligibility rules, and related sources. While we strive for accuracy, AI-generated analysis can contain errors, omissions, or outdated information.

We are not responsible for claim outcomes. VA decisions are made solely by the Department of Veterans Affairs based on the evidence submitted by the claimant. VetClaim analysis does not constitute a claim filing and does not create any obligation on the part of the VA.

Any recommendations we provide — regarding conditions to claim, evidence to gather, or ratings to expect — are informational estimates only. Actual outcomes will vary based on individual circumstances, evidence quality, and VA adjudication.

3. Account Terms

• You must be at least 18 years of age to create an account and use VetClaim.
• You must provide accurate, complete, and current information when creating your account and when using the service.
• You are responsible for maintaining the security of your account credentials. Do not share your password with anyone. VetClaim will never ask you for your password.
• You are responsible for all activity that occurs under your account.
• One account per person. Creating multiple accounts to circumvent subscription limits or any other restriction is prohibited and may result in termination of all associated accounts.

4. Subscription & Payment

VetClaim is offered on a monthly subscription basis at $49.99/month, billed through Stripe. By subscribing, you authorize us to charge your payment method on a recurring monthly basis until you cancel.

• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access to the service until that date.
• Refunds: We do not provide refunds for partial months or unused portions of a subscription period.
• Price changes: We reserve the right to change our subscription pricing. We will provide at least 30 days' written notice via email before any price increase takes effect. Continued use of the service after a price change constitutes acceptance of the new pricing.

Payment is processed by Stripe. By providing payment information, you agree to Stripe's Terms of Service. VetClaim does not store credit card numbers or other sensitive payment data.

5. Acceptable Use

You agree to use VetClaim only for lawful purposes and in accordance with these Terms. You must not:

• Use the platform to prepare, support, or submit fraudulent VA claims or exaggerated claims that do not accurately reflect your conditions or service history.
• Upload documents you do not own or have the right to share and process.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise probe our AI systems, algorithms, or any proprietary components of the platform.
• Share, sell, or transfer your account access to any other person.
• Use automated tools, bots, or scrapers to access the service at a rate or volume that would interfere with normal platform operation.
• Attempt to circumvent any access controls, rate limits, or security measures on the platform.

6. Intellectual Property

VetClaim owns all rights, title, and interest in and to the VetClaim platform, including our website, software, AI systems, analysis tools, design, and all related intellectual property. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the service as described herein.

You retain full ownership of all documents you upload to VetClaim. By uploading documents, you grant VetClaim a limited, non-exclusive license to process, analyze, and store those documents for the purpose of providing the service to you. This license terminates when you delete the documents or close your account.

AI-generated analyses, recommendations, and reports produced by VetClaim based on your documents and profile are provided to you under a personal, non-transferable license for your individual use. You may not resell or redistribute analysis outputs as commercial products or services.

7. Limitation of Liability

Some jurisdictions do not allow certain exclusions or limitations of liability, so the above may not apply to you in full. In those cases, our liability will be limited to the maximum extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless VetClaim Services, its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) any documents or content you upload to the platform; or (d) any misrepresentation you make in connection with your use of the service.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of VetClaim shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

10. Changes to These Terms

We may update these Terms of Service from time to time. For material changes, we will provide at least 30 days' advance notice via email before the new Terms take effect. Your continued use of VetClaim after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must cancel your subscription and stop using the service before the effective date.

11. Contact Us

If you have questions about these Terms of Service, please contact us at: